Thanks for shopping at www.thehamama.com

If you are not entirely satisfied with your purchase, we’re here to help.

RETURNS AND REFUND 

  1. Hamama will refund in store credit/ replace products that have a defect, are damaged or do not match the order placed. Please email us within 72 hours of receipt of the product at support@thehamama.com to proceed with returning the product and obtaining your replacement or store credit.
  2. For product replacements due to damage/defect, no change in shade (wherever applicable) will be entertained. The product replaced will be same as mentioned in the original order.
  3. If the customer wants to cancel an order after receiving the shipping confirmation (while the order is already in transit) a freight charge of INR 150/- will be deducted from your refund.
  4. We don’t accept any returns, once the order is delivered and accepted by the customer or any other concerned person.
  5. We cannot accept returns of products that cause a skin reaction, since this type of response is caused by an individual’s sensitivity to an ingredient and cannot be predicted by us. We strongly encourage our customers to do a patch test before using the product in case they are sensitive to any ingredients.
  6. We also recommend customers to read the product descriptions, expiry information and ingredients before placing any orders. Any objection regarding above information will not be entertained after the purchase is made.
  7. In cases where the order is subject to a replacement due to some reason, and is applicable for a store credit, a shipping cost of INR 150/- will be deducted from the credit. Note: The return will be first picked up from the delivery address, examined at our facility and a refund/ credit note/ replacement would be issued. 
  8. For refund of products purchased during sales or discounts, the discounted rate paid for the product will be considered.

For any further queries, you can contact us on support@thehamama.com.

Thank you for your co-operation. 

Shipping

  1. Avail FREE shipping on all PREPAID ORDERS ABOVE INR 999/-. INR 100/- for CASH ON DELIVERY ORDERS.
  2. The delivery will be assigned against the signature of the customer. If you cannot be there to signature, please suggest an alternative i.e., a family member, colleague, neighbour, etc.
  3. Hamama takes no responsibility for deliveries that are signed by an alternate person.
  4. We will not be responsible for any damage after delivery.
  5. Shipping and handling rates may vary based on the product, packaging, size, volume, type, and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Contact Us

If you have any questions on how to return your item to us, contact us.

Email id here: support@thehamama.com

Contact Number here: +919811710333

Postal Address: A-560, Sarita Vihar, New Delhi 110076

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